Best wishes for the Easter season
Our Customer Success teams will observe special holiday hours over the Easter long weekend. Please refer to below support hours within your region. Kindly note that all times indicated are in local time for the corresponding location.
Holiday schedule
Download the schedule at the link above.
Out-of-hours Digital Order Support
For Emergency out of hours support related to digital permits or scanned charts, contact the Order Management Team by telephone and send an email regarding requirements.
Email: urgent@oneocean.com
Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.
Telephone your local office:
• UK: +44 199 280 5400
• Netherlands: +31 (0)10 416 7622
• Norway: +47 4000 3420
• Canada: +1 514 866 8342
• Singapore: +656 545 9880
Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.
Email: urgent@oneocean.com.
Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.
24/7 Technical Support
You can contact our 24/7 Technical Support team for assistance at any time through the following options:
Email: support@oneocean.com
Telephone: +44 (0)199 280 5501
